Shipping Policy

At Embroidery Team, every order is custom-made to order. Because each item is personalized, production timelines and shipping transit times are separate and should be considered independently when planning your order.

Production Lead Times

Production lead times vary based on order size, garment availability, artwork requirements, seasonality, and current production volume.

Estimated production timelines will be communicated during the ordering process. Production time refers only to the time required to complete your order and does not include shipping transit time.

Rush services may be available for an additional fee and must be approved prior to order placement.

Shipping Methods

We ship through major carriers including UPS, FedEx, and USPS. Shipping options and rates are calculated at checkout or provided during the quoting process.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking information to update after receiving your shipment notification.

Shipping Transit Times

Shipping transit times are estimates provided by the carrier and are separate from Embroidery Team's production lead times.

Embroidery Team is not responsible for shipping delays, delivery exceptions, weather events, carrier errors, lost packages, or other circumstances that occur after an order has been handed off to the shipping carrier.

If Embroidery Team completes and ships an order within the agreed production timeline, carrier-related delays do not constitute grounds for refunds, discounts, chargebacks, or cancellation of the order.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges before reshipment.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 5 business days of delivery and include photos of the damaged item(s), packaging materials, and shipping label.

If a package is lost in transit, we will assist with carrier claims when possible; however, Embroidery Team is not responsible for carrier loss once a shipment has been accepted by the carrier.

Local Pickup

Local pickup is available for customers in the San Francisco Bay Area. Customers will be notified when their order is ready for pickup. 

Pickup Location: 457 N Santa Cruz Ave, Los Gatos, CA 95030 (located inside the store All Things Clean)

Store Hours: Mon-Fri 10am-6pm, Sat 10am-5pm, Sun Closed

Event Activations & On-Site Embroidery

Event activation bookings, on-site embroidery services, and local Bay Area deliveries may follow separate logistics arrangements that will be communicated during the booking process.

For live embroidery events, shipping, delivery, setup, pickup, staffing, and equipment logistics will be coordinated directly with the client prior to the event date.

Shipping Availability

Embroidery Team currently ships within the contiguous United States.

Orders shipping to Alaska and Hawaii may be accommodated upon request and may require additional shipping charges and extended transit times.

We do not currently offer international shipping.

Custom Orders

Because embroidered products are personalized and made specifically for each customer, production will not begin until payment, artwork approval (when applicable), and all required order information have been received.

Questions

If you have any questions regarding production timelines, shipping options, or delivery estimates, please contact us prior to placing your order.