Order Terms and Conditions

Custom Order Policy

Deposit Policy

Orders totaling $100 or more require full payment prior to production, unless prior approval has been arranged with Embroidery Team.

Orders under $100 may be paid upon pickup or receipt, provided the order does not require shipping or local delivery.

All orders selecting Local Delivery or Shipping must be paid in full before production begins, regardless of order total.

Invoices requiring payment must be submitted within 48 hours to confirm your order. Production and turnaround times begin only after payment is received and all design details are approved.

Failure to submit required payment may result in production delays or order cancellation.

Due to the nature of embroidery, customized or personalized merchandise is non-refundable and non-returnable unless the product is defective, or a production error occurred (e.g., incorrect spelling or design placement caused by our team).

If you provide your own garments, accessories, or other personal items for embroidery, Embroidery Team is not responsible for damage to or replacement of those items, regardless of their monetary value, sentimental significance, rarity or uniqueness.

While we take great care with every item, embroidery involves equipment and processes that carry a small risk of damage. Submitting personal items for embroidery indicates your acceptance of this risk.

We recommend using items purchased through our approved vendors for the most consistent and secure results.

Cancellation Conditions

All cancellations must be pre-authorized by our team.
To cancel an order already approved for production, please contact us as soon as possible and include your order details.
Please include the word “Cancellation” in the subject line of your email.

Cancellations are only accepted if our team is notified within one business day of production approval and if no special-ordered garments have been placed yet. Once garments are ordered and/or sent into production, we can no longer cancel your order.

Shipping charges, rush fees, and setup charges are non-refundable.
Returns or cancellations requested without adequate notice will be subject to a 40% restocking fee for special-ordered garments.

By approving an order with Embroidery Team, you acknowledge and accept these terms and conditions.