Embroidery Terms and Conditions
Embroidery Order Policy
Order Placement
All embroidery orders are processed through a work order system. Customers are responsible for reviewing and approving all order details, including garment style, color, size, quantity, spelling, artwork, thread colors, and embroidery placement.
Approval of a work order does not reserve a production date. Payment is required before an order is scheduled into the production queue.
Once payment has been received and production has begun, changes or cancellations may not be possible.
Payment & Production Scheduling
Payment is required before an order will be scheduled into the production queue.
Orders are scheduled based on payment date, garment/material availability, and our current production schedule. Quotes, work orders, or approvals without payment do not reserve production time or guarantee a completion date.
For orders requiring garments, materials, or other items to be specially ordered, payment may be required before those items are purchased.
Alternative payment or billing arrangements may be offered at our discretion for certain approved commercial or business accounts.
Artwork & Logo Approval
Customers are responsible for approving all artwork, spelling, sizing, thread colors, and placement before production begins.
If digitizing is required for a new logo or design, a digitizing fee will apply. Digitizing and other artwork/setup fees are non-refundable once the associated work has begun or been completed.
Minor adjustments may be made during production when necessary to achieve the best embroidery result based on the garment, material, construction, or embroidery area.
Production Timeline
Production times vary depending on order size, garment and material availability, and our current production schedule.
Estimated turnaround times or completion dates are provided in good faith but are not guaranteed unless specifically agreed to in writing.
Production turnaround begins after all required approvals, payment, garments, artwork, and other necessary order materials have been received.
Rush orders may be accepted when scheduling allows and may be subject to additional fees.
Customer-Supplied Garments
We take reasonable care when embroidering customer-supplied garments. However, embroidery involves machinery, needles, hooping, adhesives, stabilizers, heat, and other production processes that carry an inherent risk when working with finished garments.
Because we cannot control the manufacturing quality, condition, construction, or replacement availability of customer-supplied items, replacement or reimbursement of customer-supplied garments is not guaranteed in the event of damage during production.
We reserve the right to decline any item that we determine cannot be safely or successfully embroidered with our available equipment.
Order Pickup
Customers will be notified when their order is complete and ready for pickup.
Orders should be picked up within 30 days of completion notification.
Any outstanding balance, additional approved charges, or other amounts due must be paid before an order will be released.
Unclaimed Orders
Orders not picked up within 30 days of completion notification may be subject to storage fees.
Orders left unclaimed for an extended period may be considered abandoned and may be disposed of or otherwise handled at our discretion, where permitted by law.
Payments for completed custom work are non-refundable due to failure to pick up an order.
Returns, Cancellations & Refunds
Because embroidered products are customized specifically for each customer, custom embroidery orders are final sale and are generally not eligible for return, exchange, or refund unless there is a verified production error attributable to Embroidery Team.
If there is an issue with an order, customers must notify us within 7 days of pickup or delivery so that we can review the concern and determine an appropriate resolution.
Approved resolutions may include repair, re-embroidery, replacement, store credit, or refund, depending on the circumstances.
Once production, digitizing, garment ordering, or other custom work has begun, associated costs may be non-refundable.
All approved refunds to payments originally made by credit or debit card are subject to a 3% processing fee. The processing fee is non-refundable and will be deducted from the refund amount.
Policy Updates
Embroidery Team reserves the right to update or modify these policies as needed.