Order Terms and Conditions

Embroidery Order Policy

Order Placement

All embroidery orders are processed through a work order system. Orders must be reviewed and approved by the customer before production begins. Please verify garment details, sizes, quantities, spelling, and design placement prior to approval.

Once an order is approved and production has begun, changes may not be possible.

Deposits & Payment

A deposit may be required before production begins, particularly for custom, team, or bulk orders.

• Pay in Full at Time of Order – Customers may pay the full balance when placing the order.
• Deposit + Balance at Pickup – A deposit may be required before production begins. The remaining balance must be paid before the order is released.
• Prepaid Contactless Pickup – Orders may be paid in advance and picked up once completed.

Completed orders will not be released until payment has been received in full unless prior billing terms have been approved.

Artwork & Logo Approval

Customers are responsible for approving all artwork, spelling, and placement before production begins.

If digitizing is required for a new logo or design, a digitizing fee will apply. Once a design has been digitized, that work is non-refundable.

Production Timeline

Production times vary depending on order size, garment availability, and production schedule. Estimated turnaround times will be provided when possible but are not guaranteed.

Rush orders may be accepted when scheduling allows and will be subject to additional fees.

Customer-Supplied Garments

We will take reasonable care when embroidering customer-supplied garments. However, due to the nature of embroidery and garment materials, we cannot guarantee against damage or defects when working on items not purchased through our store.

Replacement of customer-supplied items is not guaranteed.

Order Pickup

Customers will be notified when orders are complete.

Orders should be picked up within 30 days of completion notification.

Orders must be paid in full prior to release, unless prior billing terms have been approved.

Overdue Invoices

Invoices not paid within 7 days of completion notification may be considered past due.

Accounts with outstanding balances may have future orders placed on hold until payment is received.

Unclaimed Orders

Orders not picked up within 30 days may be subject to storage fees, cancellation, or resale to recover production costs.

Deposits and completed work are non-refundable once production has begun.

Returns & Custom Work

Because embroidery orders are customized, they are generally not eligible for return or refund unless there is a verified production error.

If there is an issue with your order, please notify us within 7 days of pickup so we can review the concern.

Policy Updates

We reserve the right to update or modify these policies as needed.